FAQ

Q: Are you a direct exporter and manufacturer of ceramic sink ware from China?

A: We are one of the most successful ceramic sink ware manufacturers and sellers in China. Our products are handmade according to quality standards and following the most advanced trends, and customer service is also our number one priority.

Q: How to start business with your company?

A: Firstly, take a few minutes to explore our website. Select the items you like and contact us to get further and more detailed information: our staff is ready to answer to all of your questions and to assist you upon placing your order. The products manufacturing starts as soon as the order has been confirmed and the deposit received. Once manufacturing has been ultimated, items are shipped according to the terms agreed upon.

Q: How long does it take for the goods to be delivered?

A: Quantity makes the different, but it takes about 5-6 weeks on average after receiving the deposit.

Q: Which forms of payment do you accept?

A: We prefer the wire transfer (T/T) --- 30% deposit upon signing contract, 70% paid after the products are finished.

Q: How to ship the cargos from China to my city?

A: We work in partnership with reliable shipping companies that will take care of delivering your orders to the port, jobsite or warehouse agreed on the terms.

Q: Are Symbol products shipped worldwide?

A: At present, we ship orders worldwide from China. But our main market is North America.

Q: Do you provide samples on request?

A: We do. The easiest way to send samples is through your express account (such as DHL, TNT, UPS, FedEx etc.). Alternatively, you can pay the samples cost and freight by T/T, and we will send the samples directly to the address specified.

Q: May I check the quality before the shipping?

A: You may and we invite you to. Let us know your schedule, and we will arrange your visit at the plant.

Q: Where is your main sales market?

A: Our high-level products are mainly sold to North America. But we are also competitively present elsewhere, worldwide.